We are asking everyone to book via the booking page on this website. If you don't book online, you won't guarantee your bounce and will be charged a WALK-IN FEEpp.
Yes. Everyone who jumps at iBounce is required to sign a waiver. Those under 18 must have their parent or legal guardian sign their waiver. Permission by email is not sufficient. No waiver = No entry.
As with any extreme sports/leisure activity there is an element of risk involved. We attempt to minimise the risks by using the best equipment and training our staff to a high level.
There is no upper age limit! All jumpers have to be at least 5 years old for our standard sessions. We do provide various other sessions for under 5's. There is no lower age limit however they must be able to walk.
Yes, the weight limit is 19 stone. Our policy is to recommend that anyone with individual weight-related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping.
No, unfortunately we don't offer customer wifi.
We have limited free parking available at the premises - please car share where possible.
All children 17 years & under must have a parent or guardian present on site at all times.
Any child aged 5 years old or over can bounce without a parent or guardian bouncing with them. Please note that a parent or guardian MUST be on site supervising at all times.
Your session starts on time, with or without you. We cannot guarantee that you can rebook to a later slot. If we are at full capacity you will lose the time you are late.
You must use iBounce trampoline grip socks - once purchased, they can be re-used. You will not be PERMITTED onto the park with out iBounce trampoline socks.
The reasons for this policy being in place is because of the following:
Absolutely. You can remain in the viewing area. Anyone that enters the arena/trampoline park will be charged the admission price. Please bear in mind the viewing areA can get busy at peak times.
There is wheelchair access to the building, but not to the trampolines or the top cafe. There is a cafe on the ground floor situated in iPlay that is accessible to wheelchairs.
No, Unfortunately you cannot bounce if you are pregnant.
We do not allow those that are pregnant to enter the park, there is a viewing area in our cafe.
Yes. We offer one complimentary admission for an essential carer or companion accompanying a guest who requires assistance.
What proof do I need to provide?
We may ask to see one of the following:
A valid Carer’s Card (e.g. issued by a local authority or an organisation such as Carers UK)
An Access Card with the +1 symbol (issued by Nimbus Disability)
A current award letter confirming receipt of Disability Living Allowance (middle or high rate care), Personal Independence Payment (PIP), Attendance Allowance, or Armed Forces Independence Payment
A letter from a GP, social worker, or support professional confirming that assistance is required
Please note:
We only need to see confirmation of eligibility — financial information can be covered.
Proof may be requested on arrival.
The complimentary ticket is for an essential carer providing supervision and support during the visit.
Carers admitted free of charge are not permitted to bounce or use trampoline equipment.
If a carer wishes to bounce or participate in activities, they must purchase a standard admission ticket and complete all required safety waivers.
Carers are required to be on present on any Additional Needs session.
If you’re unsure about eligibility, please contact us before your visit and our team will be happy to assist.
These sessions are designed for guests who would benefit from a quieter, more relaxed environment.
Proof of eligibility is required on arrival for all participants
Due to limited capacity, we cannot offer spaces for siblings.
Carers must supervise at all times. Carers attend free of charge with valid proof (see FAQ) and must purchase trampoline socks.
To book the sensory room, please call in advance.
Our Additional Needs sessions are designed to provide a more supportive and inclusive environment for those who may benefit from adjusted provision. To access these sessions, we require confirmation of eligibility, such as evidence of Disability Living Allowance (DLA), Personal Independence Payment (PIP), an EHCP, SEN confirmation from school, a supporting letter from a relevant professional, or a valid Access Card / Nimbus Card.
During the session, we aim to reduce capacity and limit noise levels as much as possible; however, as we operate within a multi-use building, some background noise cannot always be avoided. We also run sessions during peak times to improve accessibility, but due to our adjoining soft play area, the building may not always be completely quiet. Customers are welcome at attend at any time however our quieter sessions tend to be the Additional needs session, Week Day bounce and After school. Please feel free to call us prior to check how busy these sessions are.
To help support our visitors, we have sensory bags available, access to a sensory room, and ear protectors for those who may need them. We understand that some individuals may experience difficulties wearing trampoline socks; however, for health and safety reasons, trampoline socks must be worn by all participants.
Our team is always on hand to offer support and make reasonable adjustments where possible to ensure a safe, inclusive, and enjoyable experience for everyone.
Yes, lockers are available at the premises.
No, only food and drink purchased from the iBounce cafe and vending machines is to be consumed on site. Although for party bookings made with us we do allow birthday cakes.
24-Hour Refund Window: Guests can request a refund within a 24-hour window from the point of booking, provided the scheduled visit is not within the next 24 hours. Any cancellations occurring after this 24-hour period will only be offered to transfer to another date. No refunds will be issued.
Rescheduling: If you need to change your booking date or time and your booking was made more than 24 hours in advance, please contact us at least 24 hours prior to your scheduled session. In such cases, we will provide a voucher for the amount of the booking to be used for a future visit, subject to availability.
In the case of a birthday party and/or a group booking, you must give us a minimum of 7 days’ notice, so that we can look for an alternative date. Deposit is required to hold the date require, this is non-refundable. If cancelled within 7 days, you will not receive an exchange or alternative.
Cancellation by iBounce: In the rare event that we need to cancel your booking due to unforeseen circumstances (e.g., maintenance, weather), we will contact you immediately and you will have the option to reschedule or receive a full refund.
Gift Vouchers: Gift vouchers are valid for use until the expiration date specified on the voucher. They are non-refundable and cannot be exchanged for cash.
Customer Concerns: If you have any issues or concerns regarding your visit, please reach out to our customer service team, and we will do our best to address your concerns.
We recommend arriving at least 20 minutes prior to your booked time to check-in. Watching the safety video before your attendance would reduce the time of check-in.
June 2022
October 2022
Took my son to iBounce today. I think we picked the busiest slot but I wasn’t worried at all. They have a great COVID-19 setup, safety definitely comes first and the staff are brilliant- thanks guys! See you again soon
July 2020
Went to iBounce today, was a bit worried due to the current pandemic but they had all safety measures in place and made me feel comfortable enough to sit and enjoy a coffee whilst my son bounced. I especially liked the sanitiser in place when coming on and off the park.
July 2020
Loved it! Great for all the family. Great soft play next door for tiny ones. Wished I booked an extra hour bouncing. I bet birthday parties there are brilliant. We'll be going back!
February 2019
We had a birthday party at iBounce yesterday for my son. We were looked after by Jasmine, who was so helpful and kind. We had people from different faiths there and she knew that they wouldn’t eat pork and made a vegetarian hotdog for them. She was so considerate, polite, professional and helpful, despite the fact that it was so busy (last day of half term). I was very impressed!
February 2019
This was our first time to the dinosaur soft play area & we were really impressed! Great cafe area & the food was lovely! The kids loved it & the staff are all a credit to you. What great young people, so professional, polite & friendly! Highly recommended!
February 2019
We just spent two hours at iBounce Exeter and I have to say my kiddies had a fantastic time, the interaction from your staff in the arena was amazing. Brandon and Corey were fab with the kids showing them how to use the equipment, and do tricks. Amazing members of staff, they really deserve some recognition for the hard work they do and clearly enjoying themselves at the same time, we will def be back!
December 2018
Visited this afternoon and I was so impressed with the care and attention of the staff in the bouncing zone. All the girls and guys working the session went to huge efforts to comfort and encourage my daughter after she hurt her leg and lost confidence - so appreciative of all your efforts and the lovely supportive environment your staff create for the children. I wasn’t expecting such thoughtfulness. Thank you.
October 2018
Absolutely loved the parent and toddler session we went too! Staff are amazing there very friendly and helpful, always smiling. Was lovely to go some where and not have older children every where, makes it better and safer for the little ones. My little one enjoyed every second and doesn’t stop going on about wanting to go back! Would definitely recommend to anyone to go! So cheap as well; very worth the money. Looking forward to our next visit.
June 2018
My son had his 10th birthday party at iBounce today and he absolutely loved it! Thanks to all the staff who were extremely friendly and couldn’t do enough to help. He said he had ‘the best day ever!’. If you’re thinking of booking an iBounce party package, you won’t be disappointed.
April 2018
We booked a party for my 12 year old daughter and were not disappointed. It was very busy as it was a bank holiday weekend and yet the staff coped very well, stayed on top of everything, shared jobs amazingly and had great interaction with kids and adults. All queries were answered with a great, happy, chirpy manner and without hesitation. We had a lovely time and the food was just the ticket after an hour's bounce session. We thoroughly enjoyed ourselves and give a thumbs up for all ages to have an affordable birthday bounce.
April 2018